Privacy Policy

Date Last Updated: 15 January 2026

This Privacy Policy describes how Fen Cottage Candles & Wax Melts (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from us through our website, Etsy, Facebook, or TikTok.

1. Personal Information We Collect To fulfill your order, you must provide us with certain information:

Contact & Delivery Details: Your name, email address, and postal address.

Order History: Details of the candles or wax melts you have purchased.

Platform Information: When buying via Etsy, TikTok, or Facebook, we receive your information from those platforms to complete the transaction.

2. Why We Need Your Information We collect and use your data based on:

Contractual Necessity: To fulfill your order and provide customer support.

Legal Obligation: To maintain records for UK tax (HMRC) purposes.

Legitimate Interests: To improve our products and prevent fraud.

3. Sharing Your Information We share your personal information for very limited reasons:

Marketplaces: With Etsy, Meta (Facebook/Instagram), and TikTok as necessary to provide our services.

Delivery Services: With courier partners (e.g., Royal Mail, Evri) to deliver your parcels.

Payment Processors: Securely through platforms like PayPal, Stripe, or Etsy Payments.

4. Data Retention We retain your personal information only for as long as necessary. Under UK law, we are required to keep certain financial records for 6 years for tax purposes.

5. Your Rights (UK GDPR) You have the right to access, change, or delete the personal information we hold about you (where legal obligations allow).

6. Contact Details For the purposes of the UK GDPR, Fen Cottage Candles & Wax Melts is the data controller.

Address: 42 Back Road, Gorefield, Wisbech, PE14 4PE

Email: sales@fencottagecandles.co.uk

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